Frequently Asked Questions
Find answers to common questions about DPay's payment platform, security, integration, and support.
Getting Started
How do I sign up for DPay?
Getting started with DPay is simple. Visit our sign-up page, provide your business details, and complete our verification process. You can start processing payments within 24 hours.
What documents do I need for verification?
You'll need business registration documents, tax identification, bank account information, and identification documents for authorized signatories.
Is there a setup fee?
No, DPay doesn't charge any setup fees. You only pay transaction fees when you process payments.
Payments & Processing
What payment methods do you support?
We support USDT cryptocurrency, Gcash Ewallet, Maya EWallet, and other digital payment methods to provide flexible payment options for our users.
How fast are transactions processed?
Most transactions are processed instantly. Authorization typically takes less than 2 seconds, and funds are settled within 1-2 business days.
What are your settlement times?
Settlement times depend on the payment method. Digital wallets typically settle within 1 business day, while cryptocurrency settlements are processed in real-time upon confirmation.
Security & Compliance
Is DPay secure?
Yes, DPay is PCI DSS Level 1 certified and uses 256-bit SSL encryption. We employ advanced fraud detection and comply with international security standards.
How do you prevent fraud?
We use AI-powered fraud detection systems that analyze transactions in real-time, machine learning algorithms, and maintain a global database of fraud patterns.
Are you compliant with GDPR?
Yes, DPay is fully compliant with GDPR, CCPA, and other international privacy regulations. We implement strict data protection measures.
Integration & Technical
How long does integration take?
Basic integration can be completed in as little as 5 minutes using our pre-built solutions. Custom integrations typically take 1-3 days depending on complexity.
Do you provide API documentation?
Yes, we provide comprehensive API documentation with code examples, SDKs for popular programming languages, and interactive testing tools.
Can I test before going live?
Absolutely! We provide a comprehensive sandbox environment where you can test all features with simulated transactions before processing real payments.
Support & Help
What support do you offer?
We provide 24/7 customer support through multiple channels including live chat, email, and phone. Our technical team is available to help with integration and troubleshooting.
How can I contact your support team?
You can reach our support team through our contact page, live chat widget, or by emailing sales@dpaymentsolution.com. We typically respond within 15 minutes.
Do you offer training?
Yes, we offer comprehensive onboarding training for your team, including platform tutorials, best practices guides, and ongoing educational resources.