Privacy Policy
Your privacy is fundamental to our business. This policy explains how DPay collects, uses, and protects your personal information with complete transparency and in compliance with global privacy regulations.
Last updated: December 26, 2024
Information We Collect
Personal Information
We collect information you provide directly, including name, email address, phone number, business information, and payment details necessary for account creation and transaction processing.
Transaction Data
Transaction amounts, merchant information, payment methods, and related metadata are collected to process payments securely and provide our services effectively.
Technical Information
Device information, IP addresses, browser types, and usage patterns help us improve security, prevent fraud, and enhance user experience across our platform.
How We Use Your Information
Service Delivery
Process payments, manage accounts, provide customer support, and deliver the core functionality of our payment platform to meet your business needs.
Security & Fraud Prevention
Monitor transactions for suspicious activities, implement security measures, and protect both merchants and customers from fraudulent transactions and security threats.
Legal Compliance
Meet regulatory requirements, respond to legal requests, maintain records as required by law, and ensure compliance with anti-money laundering and financial regulations.
Information Sharing
Service Providers
We share information with trusted third-party service providers who assist in payment processing, fraud detection, customer support, and other essential business operations under strict confidentiality agreements.
Legal Requirements
Information may be disclosed when required by law, court orders, regulatory authorities, or to protect our rights, prevent fraud, and ensure the safety of our platform and users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, with appropriate notice and protection measures in place.
Your Rights & Choices
Access & Correction
You have the right to access, review, and correct your personal information stored in our systems. Contact our support team to request access or make corrections to your data.
Data Portability
Request a copy of your data in a structured, machine-readable format, allowing you to transfer your information to other services where technically feasible.
Deletion Rights
Request deletion of your personal data, subject to legal and regulatory requirements for record retention in the financial services industry.
Data Security
Encryption & Protection
All sensitive data is encrypted using industry-standard 256-bit SSL encryption during transmission and AES-256 encryption at rest, ensuring maximum protection of your information.
Access Controls
Strict access controls, multi-factor authentication, and role-based permissions ensure that only authorized personnel can access your data on a need-to-know basis.
Regular Audits
Continuous security monitoring, regular penetration testing, and third-party security audits ensure our systems maintain the highest security standards.
International Transfers
Global Operations
As a global payment platform, your data may be processed in multiple countries where we operate, always with appropriate safeguards and in compliance with applicable privacy laws.
Privacy Shields
We implement Standard Contractual Clauses and other approved transfer mechanisms to ensure adequate protection when transferring data across borders.
Questions About Privacy?
If you have any questions about this privacy policy or how we handle your data, our support team is here to help.
Email Support